Hi,
Important to Understand z -values as they relate to the Standard Normal curve:
Below: z = 0, z = ± 1, z= ±2 , z= ±3 are plotted.
Note: z = 0 (x value the mean) 50% of the area under the curve is to the left and %50 to the right

1) mean of 72 and a standard deviation of 4.
*Need to KNOw: 
z = (X-72)/4 = -2.00
X = -8 + 72 = 64 (z-score tells us X is less than the average of 72
2)P(z = -.40) = 34.46% = invNorm(-.40)
TI syntax is invNorm(area to left of desired z).