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Hi,
Note: Using TI Calcuator
The syntax is 1 – poissoncdf(mean, largest x-value).
mean/10min is 9.5/6 = 
probability that in the next 10 minutes there will be 3 or more calls?
P(x ≥ 3) = 1 – P(x ≤ 2).
1 – poissoncdf(19/12, 2).