SOLUTION: I have 14 employees, we have 600 calls a day, each call is averaging about 25 minutes. We have an 8 hour shift. How many employees will i need to answer all the calls?
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Question 831614: I have 14 employees, we have 600 calls a day, each call is averaging about 25 minutes. We have an 8 hour shift. How many employees will i need to answer all the calls? Answer by Alan3354(69443) (Show Source):
You can put this solution on YOUR website! I have 14 employees, we have 600 calls a day, each call is averaging about 25 minutes. We have an 8 hour shift. How many employees will i need to answer all the calls?
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600*25 = 15000 minutes on the phone per day
15000 minutes/(8*60) = 15000/480 = 31.25 phone lines/employees
