Question 730295: I am having troubles understanding this question, not quite sure how to get started, or what it is asking for as the final answer for these questions, I would really appreciate some help!
You have just been promoted to the position of Director of Marketing of OYCU, one of the large credit unions in Ontario. As your first assignment, you have been given the job of revamping the Member Service function at the branches – customers at the credit union are called members. Your predecessor had started the work through a pilot study at a number of branches with a follow-up market research study to assess the effectiveness of the pilot.
Essentially, the pilot involves the establishment of the Personal Financial Well-Being Advisor (PFWA) concept. PFWA were selected on the basis of professional qualification such as CFP, superior performance, and years of experience with the OYCU. They were then assigned to serve exclusively a group of active members at these branches. Through this highly personalized service offering, it is expected that banking relationship with these customers will be deepened resulting in increases of personal deposits and/or loans from them.
Details of the study are as follows:
◦A group of customers from 5 branches within 2 regions were selected randomly and invited to participate in the pilot. The population of interest was therefore the set of all members from these 5 branches. ◦Personal deposit and loan balances from these customers were extracted from the credit union’s banking systems as they entered the pilot study. ◦After these members were involved in the pilot for six months, OYCU went back to the systems and extracted the data on their deposit and loan balances. ◦A follow-up survey was also conducted to ask members involved their experiences with the change. As part of the survey, a number of variables were recorded and then appended to the extracted deposit and loan file.
CustomerID Branch Region Gender Age Income DepositBefore DepositAfter LoansBefore LoansAfter RecommendBefore RecommendAfter
1 1 1 0 64.6 72.0 26.3 30.6 35.2 48.1 1 1
2 1 1 0 42.9 49.5 24.4 18.1 54.3 62.4 1 1
3 1 1 0 45.0 78.8 17.4 19.3 38.5 51.1 1 1
4 1 1 0 63.6 68.2 23.3 31.0 50.6 63.3 0 1
5 1 1 0 36.9 43.9 17.5 21.9 39.2 45.5 1 1
6 1 1 0 43.3 82.5 15.6 21.3 43.5 60.6 0 1
7 1 1 0 46.9 46.4 24.3 24.1 50.7 55.1 1 1
8 1 1 0 55.9 39.8 20.0 18.4 50.3 48.8 1 1
9 1 1 0 59.1 58.5 21.0 19.6 42.5 55.9 1 1
10 1 1 0 28.7 62.9 14.3 18.9 50.2 58.7 1 1
11 1 1 0 50.7 51.8 15.1 30.6 46.0 53.0 1 1
12 1 1 0 49.5 35.8 24.8 19.3 48.7 54.3 1 1
13 1 1 0 47.1 43.5 25.6 29.0 48.8 62.0 1 1
14 1 1 0 43.3 70.8 21.6 21.7 40.8 50.1 1 0
15 1 1 0 43.7 74.5 22.7 18.6 54.6 51.3 1 1
16 1 1 0 57.3 52.6 19.1 20.4 41.9 48.7 1 0
17 1 1 0 50.1 45.1 24.9 27.6 39.9 43.2 1 1
18 1 1 0 53.2 67.7 15.6 26.7 45.9 47.0 1 1
19 1 1 0 54.5 48.3 22.9 27.7 50.2 61.4 1 1
20 1 1 0 60.2 70.2 23.1 19.8 49.1 50.1 1 1
21 1 1 0 55.5 62.6 19.2 19.3 46.6 61.6 1 1
22 1 1 0 39.1 51.3 14.8 20.1 51.5 58.1 0 1
23 1 1 0 30.6 61.7 19.6 18.2 47.5 55.7 1 1
24 1 1 0 41.3 64.0 14.4 18.5 49.4 56.0 1 1
25 1 1 0 35.1 63.9 26.3 25.3 38.0 62.3 1 1
26 1 1 0 29.5 76.2 23.2 30.8 46.7 49.9 0 0
27 1 1 0 31.0 63.2 24.3 30.1 43.1 53.5 0 1
28 1 1 0 49.4 59.3 20.7 23.6 45.6 61.4 0 1
29 1 1 0 62.9 57.8 23.4 30.1 40.1 55.7 1 1
30 1 1 1 43.0 53.6 25.4 23.8 46.3 49.5 0 1
31 1 1 1 58.2 64.0 19.7 25.3 35.8 47.1 1 1
32 1 1 1 46.8 50.0 22.1 26.0 49.5 49.6 0 0
33 1 1 1 56.5 51.3 22.9 25.4 48.5 54.7 0 1
34 1 1 1 31.7 37.0 19.4 31.9 53.2 60.5 0 1
35 1 1 1 61.0 74.8 16.5 26.2 46.2 49.2 1 1
36 1 1 1 39.2 39.0 20.1 29.6 44.5 57.1 1 1
37 1 1 1 57.5 76.0 15.3 19.1 38.1 50.7 0 1
38 1 1 1 42.0 61.8 25.5 25.6 50.1 56.0 1 1
39 1 1 1 35.9 25.1 23.0 23.0 46.8 50.2 0 1
40 1 1 1 34.3 30.7 21.6 18.9 46.8 46.2 1 0
41 1 1 1 58.7 54.5 19.1 21.9 46.6 62.7 1 1
42 1 1 1 42.2 50.4 20.3 25.3 47.5 61.3 1 0
43 1 1 1 35.3 41.3 24.6 25.9 39.5 56.6 1 1
44 1 1 1 59.3 75.4 14.3 30.0 35.6 45.1 1 0
45 1 1 1 56.5 63.5 24.4 20.7 49.7 55.9 1 1
46 1 1 1 28.4 56.4 24.6 30.4 44.0 43.4 1 1
47 1 1 1 39.8 59.3 18.2 31.6 40.3 57.9 0 1
48 1 1 1 37.3 48.8 26.2 28.5 37.7 47.6 1 1
49 1 1 1 61.9 67.5 19.0 20.6 53.0 63.4 1 1
50 1 1 1 31.9 51.4 26.6 20.6 51.3 56.7 1 0
51 1 1 1 29.9 71.7 20.0 27.6 45.2 47.5 0 1
52 1 1 1 64.7 61.8 19.0 30.0 36.8 50.5 1 1
53 1 1 1 61.2 52.3 19.7 27.8 35.4 56.1 1 0
54 1 1 1 55.4 40.1 16.2 22.2 46.7 57.8 0 1
55 1 1 1 39.0 51.9 22.2 20.4 50.1 61.2 1 1
56 1 1 1 61.0 61.7 26.6 19.2 40.1 58.7 0 1
57 1 1 1 40.5 57.3 25.9 21.2 48.2 45.3 0 1
58 1 1 1 59.5 73.3 17.0 24.0 49.5 51.5 1 1
59 1 1 1 40.6 55.3 26.9 19.0 39.4 62.9 1 1
60 1 1 1 35.3 45.4 22.3 22.2 45.5 46.2 1 1
61 1 1 1 59.3 48.5 16.3 31.7 39.3 50.1 1 1
62 1 1 1 56.5 47.3 21.9 27.5 44.5 47.0 0 1
63 1 1 0 28.4 46.2 14.4 19.1 39.9 48.3 0 1
64 1 1 1 39.8 54.7 14.1 21.3 44.2 54.3 0 1
65 1 1 0 37.3 44.6 23.1 20.7 39.0 46.4 1 1
66 2 1 0 61.9 51.5 24.7 20.3 51.2 63.4 1 1
67 2 1 0 31.9 52.9 17.5 29.8 46.1 54.5 0 0
68 2 1 0 29.9 46.8 20.1 31.6 43.4 44.7 1 1
69 2 1 1 64.7 44.2 18.5 26.6 44.1 57.3 1 1
70 2 1 0 61.2 45.8 19.2 25.8 50.2 55.7 1 1
71 2 1 1 55.4 47.4 21.5 27.9 39.1 46.5 1 1
72 2 1 1 39.0 44.0 14.9 18.5 35.6 49.6 1 1
73 2 1 1 61.0 52.6 18.1 27.7 49.3 44.2 1 0
74 2 1 0 40.5 44.0 26.3 22.2 37.4 60.6 1 1
75 2 1 1 59.5 51.1 22.6 20.1 49.3 56.5 1 0
76 2 1 0 40.6 47.8 24.1 28.9 52.9 49.0 1 1
77 2 1 1 49.4 48.8 22.4 18.4 50.0 62.8 1 1
78 2 1 1 62.9 44.5 17.1 28.9 37.7 61.4 1 1
79 2 1 0 43.0 44.4 14.8 21.3 53.0 50.6 0 1
80 2 1 0 58.2 50.7 19.7 22.5 45.7 44.7 1 1
81 2 1 1 46.8 53.2 17.5 31.3 36.9 44.7 1 1
82 2 1 0 56.5 43.7 14.1 22.3 43.4 50.1 1 1
83 2 1 0 31.7 46.2 17.2 20.4 41.2 59.2 1 0
84 2 1 1 61.0 46.5 18.3 25.9 54.9 54.8 0 1
85 2 1 1 39.2 48.1 17.5 23.9 55.0 55.4 1 1
86 2 1 0 40.5 48.8 16.7 21.3 36.8 45.7 1 0
87 2 1 0 59.5 54.6 23.7 23.2 38.6 59.1 0 1
88 2 1 0 40.6 49.0 17.3 22.2 37.1 55.2 1 1
89 2 1 1 29.5 48.0 16.7 18.7 49.9 59.5 0 1
90 2 1 0 31.0 50.5 25.8 19.3 47.2 45.9 0 1
91 2 1 0 56.5 54.9 19.8 28.5 46.0 47.2 1 1
92 2 1 0 31.7 50.6 25.5 22.6 39.9 58.4 1 1
93 2 1 0 61.0 47.0 25.9 22.9 53.9 58.1 1 1
94 2 1 0 39.2 48.4 21.1 26.4 35.5 63.5 1 1
95 2 1 1 56.5 51.9 20.9 29.4 54.3 63.0 0 1
96 2 1 0 28.4 45.5 24.4 21.7 36.8 61.0 1 0
97 2 1 1 39.8 52.2 22.9 19.9 42.0 47.4 0 1
98 2 1 1 37.3 46.3 24.0 19.5 50.5 44.4 1 1
99 2 1 1 41.3 45.5 25.6 27.4 50.3 63.7 1 0
100 2 1 1 35.1 45.3 16.4 28.9 44.7 49.7 0 1
101 2 1 1 29.5 43.6 14.7 31.3 37.6 58.0 1 1
102 2 1 1 31.0 51.5 19.3 25.3 35.3 48.8 0 1
103 2 1 1 49.4 44.5 17.6 27.1 39.8 57.2 0 1
104 2 1 1 62.9 48.8 16.7 22.9 48.7 63.5 1 1
105 2 1 0 43.0 49.9 26.1 29.6 51.5 43.6 1 1
106 3 2 0 58.2 52.1 26.5 25.8 50.4 54.9 1 1
107 3 2 1 46.8 49.2 17.3 28.7 42.9 59.0 1 1
108 3 2 1 56.5 50.1 22.0 26.9 52.2 57.2 0 1
109 3 2 0 31.7 51.1 16.2 29.3 44.7 52.2 0 1
110 3 2 1 61.0 48.0 22.4 23.1 40.6 59.9 0 1
111 3 2 1 39.2 45.5 14.8 20.5 38.2 48.2 1 1
112 3 2 1 57.5 49.3 15.2 18.0 46.6 59.5 0 1
113 3 2 1 42.0 50.6 26.3 18.6 47.0 58.3 0 1
114 3 2 0 35.9 48.1 23.5 23.7 53.5 58.6 1 1
115 3 2 1 34.3 54.9 21.4 25.9 36.5 56.6 1 1
116 3 2 0 29.9 54.0 14.3 29.2 47.7 62.1 1 0
117 3 2 1 61.2 51.9 25.9 28.6 45.8 58.9 1 1
118 3 2 1 55.4 48.9 25.6 22.8 44.5 57.8 0 1
119 3 2 1 39.0 53.2 16.7 27.7 38.3 48.6 0 1
120 3 2 0 61.0 52.7 25.9 27.0 54.3 49.2 1 1
121 3 2 1 40.5 44.4 17.0 25.1 54.5 52.4 1 1
122 3 2 0 59.5 43.7 23.1 25.5 44.5 62.9 1 1
123 3 2 1 40.6 49.5 25.4 25.8 42.4 56.3 1 1
124 3 2 1 29.5 54.2 24.6 25.6 52.3 62.6 0 1
125 3 2 0 31.0 53.6 18.9 30.2 50.7 45.9 0 1
126 3 2 0 49.4 52.8 21.4 31.7 43.7 61.0 1 1
127 3 2 0 31.7 53.5 25.5 26.2 54.5 52.6 1 0
128 3 2 1 61.0 46.9 14.6 30.2 38.7 45.6 0 1
129 3 2 0 39.2 44.5 22.1 31.2 44.5 56.8 1 1
130 3 2 1 57.5 44.2 19.3 30.1 52.5 53.3 0 1
131 3 2 1 42.0 52.0 16.3 21.9 53.0 47.3 0 1
132 3 2 0 35.9 47.2 18.0 28.2 48.6 58.7 1 1
133 4 2 1 34.3 48.8 16.9 27.1 44.3 52.5 1 1
134 4 2 1 29.9 53.6 23.2 26.5 54.5 62.7 1 1
135 4 2 0 64.7 46.6 23.3 21.0 48.1 49.9 1 1
136 4 2 0 61.2 52.8 22.1 27.2 54.9 45.2 0 1
137 4 2 1 55.4 45.6 17.7 26.3 41.7 48.2 1 0
138 4 2 0 39.0 54.2 22.1 29.2 51.7 53.7 0 1
139 4 2 0 29.5 50.3 22.9 26.4 37.1 62.7 1 1
140 4 2 1 31.0 49.8 22.3 22.6 39.7 46.2 1 0
141 4 2 0 49.4 50.9 23.2 18.6 42.3 58.1 0 1
142 4 2 0 62.9 51.8 14.3 25.8 39.6 60.1 1 1
143 4 2 1 43.0 44.8 14.1 18.6 53.4 48.3 1 1
144 4 2 1 58.2 53.3 15.3 27.4 45.9 56.2 0 1
145 4 2 1 46.8 44.5 22.2 32.0 42.8 48.4 1 1
146 4 2 0 56.5 53.2 19.7 25.6 46.1 51.1 1 1
147 4 2 0 31.7 52.1 15.7 30.6 41.0 57.5 1 1
148 4 2 0 61.0 45.8 25.5 18.3 43.8 49.8 1 1
149 4 2 0 39.2 43.1 23.8 18.8 36.3 51.7 0 1
150 4 2 1 57.5 52.0 21.0 18.8 35.6 56.1 0 1
151 4 2 0 42.0 51.1 21.3 18.8 51.6 44.8 0 1
152 4 2 0 35.9 44.4 26.3 22.0 49.9 44.3 1 1
153 5 2 1 34.3 53.0 22.5 20.0 48.6 61.4 0 1
154 5 2 0 29.9 48.2 18.7 31.3 52.9 45.3 0 1
155 5 2 0 64.7 44.7 22.9 20.1 49.5 56.5 1 1
156 5 2 1 28.0 46.9 16.9 31.5 49.9 58.7 1 1
157 5 2 0 33.0 47.0 22.0 25.7 40.9 54.4 1 0
158 5 2 1 45.0 44.9 21.8 31.7 40.2 43.3 0 1
159 5 2 1 34.0 49.7 26.5 21.6 45.2 52.0 1 1
160 5 2 1 70.0 45.1 24.9 21.7 42.9 55.0 0 1
161 5 2 0 43.0 53.6 17.8 22.6 37.6 49.5 0 1
162 5 2 0 56.0 49.6 19.1 20.3 42.5 60.7 0 1
163 5 2 0 32.0 51.3 26.5 28.7 48.0 46.4 1 1
164 5 2 0 49.4 49.1 15.6 30.7 36.4 55.5 1 0
165 5 2 0 62.9 53.4 17.3 21.2 38.8 59.2 0 1
166 5 2 0 43.0 44.8 22.2 25.5 38.6 44.8 1 1
167 5 2 1 33.0 43.6 25.3 23.9 41.4 43.4 0 1
168 5 2 0 45.0 54.1 25.9 29.4 54.0 47.5 0 1
169 5 2 1 34.0 52.0 15.2 22.6 37.6 59.6 1 1
170 5 2 1 70.0 45.4 25.9 19.1 39.7 44.6 1 1
171 5 2 1 43.0 49.8 25.5 28.9 45.1 55.0 1 1
172 5 2 1 56.0 48.9 20.2 22.6 41.3 47.0 1 1
173 5 2 1 57.5 50.3 16.6 19.9 45.6 48.2 0 1
174 5 2 1 61.0 51.5 26.9 30.8 53.0 54.3 0 1
175 5 2 0 39.2 44.8 19.7 29.2 54.6 59.3 1 1
176 5 2 1 57.5 51.0 20.1 21.3 51.8 58.2 0 1
177 5 2 0 42.0 51.6 25.2 25.3 41.8 62.1 0 1
178 5 2 1 35.9 53.1 20.2 23.6 50.9 47.8 0 1
179 5 2 0 34.3 45.0 22.2 30.0 37.6 44.0 1 1
180 5 2 0 29.9 53.1 21.8 30.7 54.3 45.2 0 1
181 5 2 1 64.7 52.9 15.3 28.3 50.2 58.1 0 1
182 5 2 1 28.0 43.5 15.5 26.1 48.1 45.8 1 1
183 5 2 0 33.0 44.2 16.7 22.6 46.9 54.5 1 1
184 5 2 1 45.0 49.5 18.8 20.4 54.1 50.8 0 1
185 5 2 1 34.0 45.5 25.0 20.5 49.0 57.0 1 1
186 5 2 1 70.0 50.0 16.2 23.7 37.4 47.7 0 1
187 5 2 1 43.0 43.4 19.7 18.3 55.0 63.3 1 1
188 5 2 1 56.0 43.5 26.0 23.9 53.0 59.9 1 1
189 5 2 0 32.0 54.9 20.4 21.6 42.5 46.9 1 1
190 5 2 0 31.7 47.2 22.0 24.0 46.3 54.2 1 1
191 5 2 1 61.0 54.1 16.4 21.3 45.5 60.3 1 1
192 5 2 0 39.2 47.7 14.7 29.7 39.0 53.1 1 1
193 5 2 1 57.5 51.5 18.9 23.0 50.5 61.7 1 1
194 5 2 1 42.0 46.7 14.8 19.9 38.0 53.2 1 1
195 5 2 1 35.9 43.7 17.2 24.6 46.3 47.4 1 1
196 5 2 0 34.3 54.1 19.3 31.7 52.8 44.8 0 1
197 5 2 1 29.9 44.1 23.4 19.5 35.0 43.9 1 1
198 5 2 1 64.7 47.8 17.3 20.7 39.7 45.3 0 1
199 5 2 1 61.2 44.9 16.1 26.0 44.9 45.7 1 1
200 5 2 1 55.4 53.0 16.9 26.2 51.8 43.6 1 1
201 5 2 1 39.0 54.4 16.1 20.4 49.3 50.6 1 1
202 5 2 1 40.0 44.7 23.2 23.1 53.3 52.1 1 1
203 5 2 0 39.0 54.8 25.1 25.8 40.6 60.7 1 1
204 5 2 1 26.0 43.4 16.4 25.6 44.8 57.6 0 1
205 5 2 0 29.0 43.1 23.8 23.3 38.2 53.5 0 1
206 5 2 0 24.0 52.3 15.9 22.5 50.7 57.2 1 1
207 5 2 0 51.0 53.2 24.0 21.8 43.1 62.1 1 1
208 5 2 1 48.0 45.7 15.4 22.3 46.4 50.2 1 1
209 5 2 0 35.9 54.7 22.2 28.9 48.2 53.1 1 1
210 5 2 1 34.3 54.4 18.1 27.9 49.4 44.0 1 1
211 5 2 1 29.9 48.3 22.7 19.2 42.9 45.0 0 1
212 5 2 0 64.7 45.3 16.3 26.4 46.2 50.8 1 1
213 5 2 0 61.2 47.8 23.6 24.5 39.6 56.4 1 1
214 5 2 0 55.4 44.3 26.4 21.3 43.5 57.8 1 1
215 5 2 1 39.0 45.4 23.1 29.2 42.6 61.7 1 1
216 5 2 1 61.0 51.6 20.6 23.3 39.9 51.2 1 1
217 5 2 0 40.5 52.4 16.5 23.4 45.4 61.7 1 1
218 5 2 0 59.5 43.7 20.9 18.6 49.5 49.3 0 1
219 5 2 1 40.6 51.7 26.7 20.4 38.6 52.4 0 1
220 5 2 1 29.5 48.3 19.0 21.2 43.8 50.5 1 1
221 5 2 1 31.0 44.2 17.9 21.7 53.7 46.7 1 1
222 5 2 0 49.4 53.3 26.2 19.8 47.8 50.5 1 1
223 5 2 0 31.7 47.5 16.6 25.1 40.0 46.1 1 1
224 5 2 1 61.0 52.5 22.5 25.8 52.7 62.9 0 1
225 5 2 0 39.2 46.2 16.0 20.5 50.1 55.3 0 1
226 5 2 1 57.5 43.2 14.6 31.6 51.2 48.8 0 1
227 5 2 0 42.0 54.0 22.5 31.1 51.6 62.5 1 1
228 5 2 1 35.9 46.0 17.8 20.6 48.2 53.0 0 1
229 5 2 0 34.3 48.7 16.4 28.4 41.5 51.5 0 1
230 5 2 1 29.9 47.4 16.2 23.2 37.4 44.5 1 1
231 5 2 1 64.7 53.2 24.6 26.1 45.9 63.5 1 1
232 5 2 0 61.2 54.5 18.7 18.9 49.5 62.5 1 0
233 5 2 0 55.4 53.8 25.9 20.7 53.2 53.7 0 1
234 5 2 1 39.0 46.6 26.1 30.7 45.0 43.0 1 1
235 5 2 1 61.0 49.9 14.8 27.2 36.2 44.6 1 1
236 5 2 0 61.0 46.4 20.5 24.1 52.1 59.5 1 1
237 5 2 0 39.2 46.6 19.5 31.7 51.4 50.4 1 1
238 5 2 0 57.5 52.3 16.6 18.6 47.3 51.3 1 1
239 5 2 1 42.0 51.9 18.5 30.8 36.2 45.3 1 1
240 5 2 0 35.9 45.5 15.3 24.5 44.9 53.6 1 1
241 5 2 1 34.3 50.2 22.7 30.3 45.0 57.1 0 1
242 5 2 1 58.7 46.5 22.7 31.6 39.8 59.1 0 1
243 5 2 1 42.2 47.6 15.0 19.1 37.4 61.8 0 0
244 5 2 0 35.3 52.8 24.9 20.2 50.9 62.2 1 1
245 5 2 0 39.1 52.5 22.7 30.3 50.5 48.0 0 1
246 5 2 0 30.6 46.8 20.7 24.2 46.1 54.3 0 0
247 5 2 1 41.3 51.6 22.8 21.4 48.1 57.3 1 1
248 5 2 0 35.1 49.1 14.1 26.6 48.9 52.0 1 1
249 5 2 0 29.5 49.2 18.3 30.5 37.4 45.5 1 1
250 5 2 0 31.0 47.1 22.6 24.7 36.2 62.0 1 1
251 5 2 0 49.4 45.4 26.4 20.9 50.2 45.3 1 1
252 5 2 1 62.9 49.6 19.7 20.8 38.1 48.0 0 1
253 5 2 1 43.0 47.5 26.7 25.6 42.7 50.3 0 1
254 5 2 0 58.2 49.2 19.8 22.1 54.6 47.0 0 1
255 5 2 0 46.8 44.2 22.6 25.7 38.3 43.7 1 1
256 5 2 1 56.5 46.1 23.5 27.5 41.1 46.7 1 1
257 5 2 0 31.7 54.9 23.0 22.9 35.5 44.0 1 1
258 5 2 0 61.0 48.2 14.7 25.3 53.7 57.8 1 1
259 5 2 1 39.2 43.4 21.0 29.1 40.4 61.9 0 1
260 5 2 1 57.5 49.8 25.4 26.6 39.9 45.0 1 1
261 5 2 1 42.0 50.0 25.6 18.6 54.9 49.3 0 1
262 5 2 1 35.9 44.3 25.9 23.8 52.7 56.8 1 0
263 5 2 0 34.3 46.9 25.2 26.3 51.2 62.0 0 1
264 5 2 1 58.7 51.2 15.7 29.3 42.7 45.6 0 1
265 5 2 1 42.2 43.1 17.2 18.0 39.6 56.2 1 1
266 5 2 1 35.3 49.5 25.7 30.0 52.3 45.5 1 1
267 5 2 1 59.3 49.5 24.4 28.5 51.7 62.2 1 1
268 5 2 1 56.5 48.3 14.9 26.8 47.3 59.6 1 1
269 5 2 0 28.4 48.8 20.8 26.3 49.8 52.9 1 1
270 5 2 1 39.8 43.0 15.6 22.5 48.4 54.9 0 1
271 5 2 0 37.3 43.6 25.0 30.3 45.8 46.6 0 1
272 5 2 0 61.9 48.8 24.2 28.4 51.7 54.7 0 1
273 5 2 1 31.9 44.9 26.7 23.7 39.6 44.0 1 1
274 5 2 1 29.9 45.4 17.9 20.0 42.7 59.7 0 1
275 5 2 0 64.7 43.7 16.0 23.6 35.9 59.1 0 1
276 5 2 0 61.2 43.4 17.9 26.1 51.5 48.9 1 1
277 5 2 1 55.4 53.3 25.7 27.0 47.3 60.4 1 1
278 5 2 0 39.0 48.3 15.2 28.4 50.0 58.3 0 1
279 5 2 1 31.0 48.2 16.7 18.5 50.4 44.7 0 0
280 5 2 0 49.4 47.5 15.1 25.2 54.8 59.8 1 1
281 5 2 1 31.7 45.7 23.4 23.9 35.8 46.7 0 1
282 5 2 1 61.0 48.0 26.0 21.3 46.6 43.5 0 1
283 5 2 1 39.2 53.8 14.5 26.2 36.3 49.8 1 1
284 5 2 1 57.5 50.7 21.2 20.2 42.1 62.8 1 1
285 5 2 1 42.0 43.5 24.1 30.5 51.1 53.0 1 1
286 5 2 1 35.9 53.5 15.7 30.6 40.9 58.5 0 0
287 5 2 1 63.0 43.3 19.9 21.1 43.7 56.0 1 1
288 5 2 0 34.0 47.6 23.5 19.7 48.1 56.0 0 1
289 5 2 0 47.0 54.5 24.1 18.4 54.9 57.5 1 1
290 5 2 0 39.0 49.4 15.4 22.3 53.8 48.1 0 1
Use a 0.05 level of significance for all statistical tests:
A statistical test to see whether the proportion of customers who would recommend the Credit Union to their friends have increased as a result of the pilot, A 90% confidence interval for the difference of the proportions, before and after the pilot, of customers who would recommend the Credit Union to their friends.
Answer by lynnlo(4176)   (Show Source):
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