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Assume the toys are different (distinguishable).
There are 12*11*10*9 different ways to arrange (to place in some order) 4 toys of 12.
There are 12*11*10*9*8 different ways to arrange (to place in some order) 5 toys of 12.
The total number that the problem asks for is the sum
12*11*10*9 + 12*11*10*9*8.
It will be your answer, when you compute the value.