SOLUTION: A customer service call center handles 5100 calls in an 8-hour day. If the average length of time to handle each call is 8 minutes, and nobody is expected to be out sick or on va
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Question 307104: A customer service call center handles 5100 calls in an 8-hour day. If the average length of time to handle each call is 8 minutes, and nobody is expected to be out sick or on vacation, at least how many agents working the same 8-hour shift would you need to handle all calls? How many agents do you need if the average length of time to handle each call is 6 minutes? Answer by rfer(16322) (Show Source):