document.write( "<A HREF=/cgi-bin/jump-to-question.mpl?question=855906>Question 855906</A>: <I><SPAN STYLE=\"word-break: break-all;\"> The time it takes for a telephone sales associate to complete a customer order is referred to as “handle time.” The handle times for a catalog company that sells casual clothing have historically followed a Normal distribution with a mean of 6 minutes and a standard deviation of 0.8 minutes. The company has set a goal to complete a telephone order within 7.5 minutes.\r<BR>\n" );
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document.write( "Using the Normal distribution model, what is the the probability that a handle time exceeds the goal?\r<BR>\n" );
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document.write( "a. 0.34<BR>\n" );
document.write( "b. 0.0304<BR>\n" );
document.write( "c. 0.4696<BR>\n" );
document.write( "d. 0.5 </SPAN>\n" );
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document.write( "Hi,<BR>\n" );
document.write( "z = (7.5-6)/.8 = 1.5/.8 = 1.875,  NORMSDIST(1.875) = .9696<BR>\n" );
document.write( "  P(z  &#8805;  1.875) = 1 - .9696 = .0304 </SPAN>\n" );
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