SOLUTION: A corporate software development firm has a staff of online support technicians available 24 hours a day. They advertise that one of the advantages of using their company is that

Question 202218This question is from textbook
: A corporate software development firm has a staff of online support technicians available 24 hours a day. They advertise that one of the advantages of using their company is that the ratio of accounts-to-support technicians is 5:1.
This year they have eight technicians on staff and each technician is fully saturated with accounts.
a. How many accounts does the company support at this time?
b. The company is projecting a 20% growth each year for the next four years. How many technicians should the company�s Human Resource Manager plan to hire in each of the next four years?
This question is from textbook

Answer by stanbon(75887) (Show Source): You can put this solution on YOUR website!
A corporate software development firm has a staff of online support technicians available 24 hours a day. They advertise that one of the advantages of using their company is that the ratio of accounts-to-support technicians is 5:1.
This year they have eight technicians on staff and each technician is fully saturated with accounts.
a. How many accounts does the company support at this time?
x/8 = 5/1
x = 40 accounts
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b. The company is projecting a 20% growth each year for the next four years. How many technicians should the company�s Human Resource Manager plan to hire in each of the next four years?
Now: 40 accounts
After 1 year: 1.2*40 = 48 accounts
# of technicians needed: 48/5 is approximately 10
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After 2 year: 1.2*48 = 57.6 accounts
# of technicians needed: 57.6/5 is approximately 12
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etc.
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Cheers,
Stan H.

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