SOLUTION: I have 100 helpdesk issues. Of those, 15 were unsatisfactorily handled according to clients. I want to arrive at the answer that helpdesk met 85% satisfaction. I tried in a spre

Question 769263: I have 100 helpdesk issues. Of those, 15 were unsatisfactorily handled according to clients. I want to arrive at the answer that helpdesk met 85% satisfaction.
I tried in a spreadsheet but I only have the 15% "dissatisfaction" output not the "reverse".
Answer by MathLover1(20850) (Show Source): You can put this solution on YOUR website!

if no issues, will be % satisfactorily handled
if were unsatisfactorily handled, means out of is % were unsatisfactorily handled
subtract % and you will arrive at the answer that helpdesk met % satisfaction
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