You can
put this solution on YOUR website!
First, factor that denominator to make it easier to see what the upcoming LCD needs to be for combining this mess:

Get all like terms on one side of the equation:

Now, you can see that the LCD is (q+4)(q-4). You can rewrite the equation in terms of this LCD:

Now, combine all like terms. You should get:

Simplifying...

Now, factor that numeraotr so you can have a cancelling opportunity:

Aha, you can cancel the (q-4) terms.