Hi
Response time has mean M=8.8 minutes with standard deviation 2.1 minutes
random sample of 32 response time is taken: 2.1/sqrt(32) = .3712
a) z = .2/.3712 = .5388, P(z ≤ 9) = 70.50%
b) z = -.8/.3712 = -2.1552, P(z ≥ -2.1552) = 98.44%
c) P(z ≤ -2.1552) = 1.56%, P(8 ≤ x ≤ 9) = 96.88%