Hi Recommend the use of a calculator and understanding of the standard normal curve Normal Distribution: µ = 0 and σ = 1 z score represents the area under the curve to the LEFT of its valueUsing TI or similarly an inexpensive calculator like an Casio fx-115 ES plus Calculator function Invnorm(X) gives value to the LEFT of z Middle 60% |z= Invnorm(20%) = -.84 (to 2 decimal places) Middle 60%: -.84 to .84 Highest 80 percent |z= Invnorm(80%) = .84 Highest 80 percent: to the RIGHT of z = .84 Lowest 15 percent: |z= Invnorm(15%) = -1.04 Wish You the Best in your Studies.