Yes, it's asking for two z-scores, the left one will be negative and the right one positive. They will have the same absolute value, since the normal curve is symmetrical about the y-axis.The middle 0.80 of the normal curve has 0.10 to the left of it and 0.10 to the right of it. If you have a TI-83 or TI-84 calculator, 2ND VARS 3 for invNorm(.1,0,1) ENTER Read z = -1.281551567, and by symmetry the upper z-score is +1.281551567 Maybe you're supposed to use a normal table. There are two kinds of normal tables in use today. If you are using a table that has negative z values, look in the body of the table for the closest value to 0.10 which is 0.1003 and it occurs where z=-1.28. If you are using a table that reads from the middle, then look in the body of the table for the closest value to 0.40 (one half of 0.80), which is 0.3997, and it occurs where z=1.28. Edwin