PROBABILITY There are 11 letters in PROBABILITY. if it were spelled PROBAbIliTY, then the answer would be 11!. For spelled that way it has one of the B's capital and the other b a small letter (the same for the I and i). Then we could tell the difference between, say, these 4 arrangements: iOYIbRAPBTL, iOYIBRAPbTL, IOYibRAPBTL, and IOYiBRAPbTL, However, since the 2 B's are indistinguishable, as well as the 2 I's, we cannot tell those 4 arrangements apart. All 4 look like IOYIBRAPBTL. So we must divide 11! by 4. That is, we divide 11! by the factorials of the numbers of times each letter occurs in the given word. Since B and I each occur 2 times in PROBABILITY, we divide by 2! twice, once for B, and once for I, since each occurs 2 times, So we divide by 2! twice which amounts to dividing by 2!2! =2*2 or 4. That's why we divide by 4. So the answer isEdwin