SOLUTION: I am confused about simplfying by removing factors of one when a lot of letters are used, for example: z^2-12z+32/z^2+z-20 Help please!

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Question 257440: I am confused about simplfying by removing factors of one when a lot of letters are used, for example:
z^2-12z+32/z^2+z-20
Help please!

Answer by Alan3354(69443) About Me  (Show Source):
You can put this solution on YOUR website!
z^2-12z+32/z^2+z-20
Factor the NUM and DEN
= (z-8)*(z-4)/(z+5)*(z-4)
Both NUM and DEN have (z-4), so cancel them.
= (z-8)/(z+5)
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I don't know what "factors of one" means. Dividing by one doesn't change anything.